Chains and Groups

One Booking System Across Every Site - Without the Enterprise Price Tag

Running five restaurants means running five diaries, five sets of booking rules, five cancellation policies - or it should. Most multi unit restaurant management software either gives you one rigid setup that every site has to follow, or five completely separate systems that head office can't see into.

simpleERB sits in the middle. Each site gets its own diary, its own table plan, its own turn times. Head office sees all of them. The Small Chain plan covers up to 5 restaurants at £202.50/month paid annually. Over 5? Enterprise pricing - get in touch

How Chains Use simpleERB

Your Edinburgh site does 80 covers on a Saturday. Your Manchester site does 140. Your London site stops taking bookings for the bar after 9pm. None of them should have to run the same way - but the reservation team needs to be able to see what's available when a customer reaches out.

simpleERB's reservation system lets you set user access across accounts - one login for the head office, separate logins for each site. Everyone sees and controls only what they are allowed to.

Staff at site level don't have to think about the other four restaurants. Head office doesn't have to ring each one to find out how Saturday went.

Centralised Standards, Local Flexibility

The whole point of a chain is consistency. A customer who books at your Bristol site should get the same confirmation email, the same cancellation terms, and the same experience as someone booking in Leeds. But Bristol might have a beer garden that Leeds doesn't, and Leeds runs a Sunday roast sitting that Bristol doesn't offer.

simpleERB handles both. Set your group-wide standard policies and branding during the initial setup for each venue account. Cancellation policy, card hold rules, booking confirmation wording, SMS reminder timing, widget branding customisation . Each site inherits the defaults. When a site needs something different, a separate area, a different turn time for lunch vs dinner, an extra sitting on bank holidays, they change it locally without waiting for the head office to update

That's what a centralized booking system actually means. Not one size forced on everyone. One foundation with room to adjust.

Head Office Reporting Without Chasing Managers

You shouldn't have to email five managers every Monday morning to find out what happened over the weekend. With simpleERB, head office can log in and see covers, no-shows, cancellations and booking sources across every site - without waiting for anyone to send a spreadsheet.

Each restaurant's data feeds into the same system and report format . Compare Saturday covers across sites. Spot which location has a no-show problem. See whether online bookings are growing or whether one site is still taking everything by phone. The data is there because the bookings are already in the system - nobody has to do anything extra.

This is where hospitality software earns its keep. Not by adding complexity, but by showing you what's already happening across your group without anyone having to compile it.

Restaurant Franchise Software That Doesn't Require an IT Department

Most restaurant chain management software is built for groups with 50+ sites and an operations team to match. If you've got 3 restaurants and your "IT department" is whoever's best with computers, that kind of system is overkill.

simpleERB's Small Chain plan is built for groups of 2 to 5 sites. Each restaurant takes about 30 minutes to set up. Your team can do it themselves - no implementation consultants, no 6-week onboarding project, no training budget.

Add a new site? Set it up the same afternoon. Close a site for refurbishment? Pause booking availability. The restaurant franchise software that makes sense for your size is the one you can actually run without hiring someone to manage it.

Online Bookings Across Every Site, One Brand Experience

Your customers don't care which booking system you use. They care that they can book a table at your Manchester site from the same website they'd use to book your Edinburgh one. Same widget. Same flow. Same confirmation.

simpleERB's booking widget embeds on your website - one per site or one page with selectable locations. Customers pick the venue, pick a time, book. The reservation lands in the right diary automatically. Connect Google, Facebook and Instagram for each site. Each location takes its own online bookings without your team having to manage multiple systems.

No third-party marketplace listing your competitors next to you. No commission per cover. Just your brand, your website, your bookings.

No-Show Protection That Works Across the Group

A no-show policy only works if every site enforces it the same way. If your London restaurant holds cards but your Bristol one doesn't, customers learn which site to ghost.

Set standard card hold rules and deposit requirements in each account. Every site follows the same policy, but simpleERB also allows individual sites to set up prepayments on specific Booking Options created for fixed menus or events. Automatic SMS and email reminders go out from the system, your team doesn't have to remember to send them. When someone cancels, the waitlist at that site is right there.

For a group of 5 restaurants, even one no-show per site per week at £25 a head for a table of 4 adds up to £26,000 a year in lost revenue. The system pays for itself the first time it stops a Saturday no-show.