Hotel Restaurant Software That Sits Alongside Your PMS - Not Against It
Hotel dining has its own problems. You've got a breakfast room that turns over 80 covers before 10am, a restaurant that takes reservations for dinner, and a rooftop bar that runs on walk-ins. Three outlets, three different rhythms, one building.
Most hotel restaurant software tries to do everything -rooms, billing, housekeeping, and somewhere in the middle, table reservations. simpleERB only does the F&B booking part. It does it properly, and it works alongside whatever PMS you're already running.
Each outlet could have its own diary, its own table plan, its own turn times. Staff at the front desk can check restaurant availability for a customer. The host at dinner service sees their own bookings. Nobody has to learn a new system, it runs on any browser, any device.
Your breakfast room doesn't take reservations, it just needs to manage capacity and sittings. Your main restaurant takes online bookings and holds cards for no-shows. Your bar is walk-in only, but you want to track covers.
simpleERB can let you run each outlet as a separate venue with its own settings - linked for quick access. Different opening times, different turn lengths, different booking rules. The breakfast room might have 45-minute sittings with no online booking. The restaurant might have 2-hour turns with a booking widget on the hotel website. The bar might just be a manual diary for walk-in tracking.
One system. Multiple linked outlets. Each is configured for the way it actually operates. Front desk staff can see availability across all outlets from one login, useful when a customer asks at check-in whether the restaurant has a table tonight.
You've already got a property management system. It handles rooms, billing, housekeeping. The last thing you need is another system trying to replace it -or one that can't talk to it.
simpleERB handles restaurant reservations. Your PMS handles everything else. Front desk staff can check table availability in simpleERB when a customer calls down or asks at check-in. No complex integration required -it's a browser-based system your team can open alongside your PMS on the same screen.
That's what property management integration looks like for most hotels -not a lengthy IT project, just a browser-based tool your team can open alongside whatever system they're already on.
You don't need 200 rooms to justify a booking system for your dining room. If you're a 12-room B&B with a restaurant that's open to non-customers, you need to manage those tables separately from your room bookings. If you're a boutique hotel where dinner reservations are part of the experience, you need a system that handles them properly.
simpleERB's free trial gives you 250 covers with no credit card required. For a small hotel or B&B, that might cover your first few weeks. After that, plans start small -no per-cover charges, no commission, no surprise fees.
The bed breakfast reservation software you use for rooms doesn't manage your restaurant floor. This does.
Hotel customers book dinner when they book the room -10pm on a Sunday, scrolling on their phone, three weeks before arrival. Non-customers search for restaurants in the area and want to book online the same way they would anywhere else. If your hotel restaurant only takes bookings by phone or at the front desk, you're losing both.
Embed simpleERB's booking widget on your hotel website -on the dining page, on each outlet's page, wherever it makes sense. customers and non-customers pick a date, a time, a party size. The booking lands in the right outlet's diary.
When a peak slot fills up, the waitlist captures demand automatically. customers join online and get notified if a table opens, so you're not losing a booking just because Saturday at 7pm was full when they checked.
Connect Facebook and Instagram too. Your hotel restaurant competes with every standalone restaurant in the area for non-customer bookings. Give people the same easy booking experience they'd get anywhere else.
Hotel restaurant no-shows are different. A customer who booked a table at check-in and then goes out for dinner instead probably won't even call to cancel. A non-customer who booked online three weeks ago might forget entirely.
Hold credit cards at the point of booking. Set deposit requirements for large parties or high-demand nights. Send automatic SMS and email reminders - they work as well for hotel diners as they do for any other restaurant.
Your waitlist is right there in the system. When a cancellation comes in, fill the table before it costs you a cover.
For a hotel restaurant doing 60 covers on a Saturday with an average spend of £30 a head, a single no-show table of 4 costs £84 in lost margin. That adds up across a month.
The real value for hotels is managing multiple outlets without multiple systems:
- Breakfast room
- Main restaurant
- Bar
- Private dining room
Each one could have its own diary, its own floor plan, its own rules. But they all live in the same system.
Run reports per outlet to see how each one is performing. See covers, track no-show rates, and spot whether online bookings are growing or whether the front desk is still taking everything by phone.
No per-outlet pricing surprises. No separate logins for each restaurant. One system that scales with however many F&B outlets your hotel runs.
Sales Support
We are happy to answer any questions you might have about simpleERB, moving from another product, or any other queries you may have.
Product Support
You might find the answer you are looking for on our blog or in our FAQ - but if not, feel free to email us, and a team member will help.
Support Hours:
9:00am - 5:30pm (GMT) Monday - Friday
If you have an urgent inquiry outside of our support hours, please use the following email, and a team member will respond as soon as possible.